Orders are processed from Monday to Sunday. Orders are processed the business day following the date of the order, or the first available business day. The order is processed in 2-5 business days.
It is then entrusted to the selected courier who will deliver the order to Italy at a cost of €15.
For shipments outside Italy, delivery times are a maximum of 30 days. The cost of delivery is €29.
When the order is entrusted to the courier, customers receive a notification e-mail which provides the tracking number relating to the order and a link for tracing it.
Home delivery will be made from Monday to Friday during normal office hours (from 9 to 18), excluding national holidays.
In the event of non-delivery due to the absence of the Customer at the address specified in the order form, the courier will then make a second delivery attempt the following day, or the Customer will have to contact him to agree on an alternative delivery date, according to the instructions present. on the Notice of Passage.
If this attempt is also unsuccessful or if the Customer does not contact the courier, the package will go "in storage" at the courier. The courier will then communicate the stock and will contact the customer in order to provide all the information necessary to collect the package from the courier's branch.
Mura Francesco Junior cannot be held responsible for delays in shipments caused by weather conditions, customs controls or other circumstances beyond the control of Mura Francesco Junior.
Customers are informed that there may be delays in shipments during promotions and sales.
Upon delivery of the goods, customers are requested to inspect the package carefully before signing to confirm receipt of the same.
If the customer receives a box that has been opened by the Customs or by the Courier for authorized external inspections, the package must be closed with a guarantee or control seal by the institution. If the package appears to have been tampered with or the original adhesive tape is not intact, the customer is requested to refuse delivery of the same. In the event that there is evidence of tampering with the package, the customer is required to open a complaint file with the relevant courier office and promptly contact Mura Francesco Junior at the e-mail address m .francescojuniorphoto@gmail.com.
By placing an order, all customers establish a commercial relationship with Mura Francesco Junior and undertake to accept delivery of the package relating to their order. If a package is not delivered to the customer's address for reasons attributable to his lack of cooperation (incorrect/incomplete telephone number, incorrect/incomplete address, absent recipient) or if the customer refuses delivery, the package is returned to the sender at the expense of the customer. The costs charged to the customer include shipping costs and any customs duties. These charges will be deducted from the refund due.